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Model Railroader - March 2013

Posted: Mon Feb 04, 2013 11:19 am
by tunnelmotor
My MR for March 2013 just arrived today - it has 16 pages missing (27-34 and 75-82); and 16 pages duplicated. If you get yours by subscription check your copy. I have reported this to MR.

Re: Model Railroader - March 2013

Posted: Mon Feb 04, 2013 12:45 pm
by BrianMoore
So does mine. Not the first time it's happened either.

Re: Model Railroader - March 2013

Posted: Mon Feb 04, 2013 1:22 pm
by brianc
Mine has arrived today, but all ok!. No missing pages.

Brian

Re: Model Railroader - March 2013

Posted: Mon Feb 04, 2013 4:32 pm
by torikoos
It really is silly how a March issue is released early February, surely, that IS the February issue....
Many magazines have the same 'weird' logic, it's all about deadlines etc, but still, I find it strange..

Koos

Re: Model Railroader - March 2013

Posted: Mon Feb 04, 2013 6:10 pm
by raifenton
So has my and Tony Dunbar's subscription issues. I've reported it to Kalmbach.

Rai Fenton

Re: Model Railroader - March 2013

Posted: Mon Feb 04, 2013 6:20 pm
by santafe1958
A 'Me too' posting here as well.....
Have asked MR / Kalmbach for another copy!

Brian

Re: Model Railroader - March 2013

Posted: Mon Feb 04, 2013 9:30 pm
by tunnelmotor
Their response:

Dear Mike,

Thank you for the inquiry regarding your Model Railroader subscription. We are sorry to learn that your March 2013 issue arrived with missing and duplicate pages. A replacement will mail shortly. Please allow approximately 3 weeks for delivery. It is not necessary to return the defective copy.

To contact us directly, phone 262-796-8776, ext. 421 Mon-Fri 8:30 am - 4:30 pm CT or email us at customerservice@kalmbach.com. We can also be found on the web at http://www.kalmbach.com/help.

Sincerely,
Jenny
Customer Sales & Service
Kalmbach Publishing Company
21027 Crossroads Circle
PO Box 1612

Re: Model Railroader - March 2013

Posted: Mon Feb 04, 2013 11:38 pm
by calaf01
Mine's got the missing and duplicate pages too. Do we have to notify them separately? I suppose we do.

Re: Model Railroader - March 2013

Posted: Tue Feb 05, 2013 6:28 pm
by Mike_R
calaf01 wrote:Mine's got the missing and duplicate pages too. Do we have to notify them separately? I suppose we do.
How will they know if not told that your issue was faulty?
Just go to their customer service page,

https://secure.kalmbach.com/customer/he ... ubcode=mrr

Select Customer Service contact form, fill in your details and say what the problem is.
I had a reply in a few hours.

Re: Model Railroader - March 2013

Posted: Tue Feb 05, 2013 8:53 pm
by calaf01
Yes, I worked that out. I was toying with the idea that after a few complaints they might have realised that the whole batch was faulty and sent out a new lot unprompted. Anyway I've done it now and I'm waiting to see what happens.

Re: Model Railroader - March 2013

Posted: Wed Feb 06, 2013 7:36 pm
by Mike_R
But they are not all faulty, Nobby's is OK. Last time this happened only a relatively small batch where known to be at fault, mine again!
There was also the badly sealed bags episode, they ended up replacing about four of mine that time. RMC went back to envelopes after trouble with their bags.

Re: Model Railroader - March 2013

Posted: Tue Feb 12, 2013 11:22 am
by tunnelmotor
My replacement magazine arrived this morning - postage cost $8.00. Ouch for Kalmbach as the cover price is way less than that. Now you see why NMRA Magazine costs us so much over here. Time for an e-copy option on that?

Re: Model Railroader - March 2013

Posted: Tue Feb 12, 2013 1:36 pm
by santafe1958
Mine arrived too, brown envelope with a cellophane covered copy inside.
Heavy!
tunnelmotor wrote:Time for an e-copy option on that?
I admit that I would consider it too, but I wonder what the extra cost in printing a lower number would be?

It's the same as MR and RMC etc, the main saving for us with the digital copy is the shipping costs,
but it's whether I want to sit in front of a computer reading it (even if it is an iPad or similar),
bearing in mind I'm looking at 4 computer screens all day when I'm at work?

Brian

Re: Model Railroader - March 2013

Posted: Tue Feb 12, 2013 7:41 pm
by Mike_R
They must have sent all ours at the same time, mine also arrived today. They normally send one offs, such as special editions, in envelopes. I think the magazines are normally bulk sent and packaged in the UK for local distribution, that is the impression the address insert gives. That would lower the postage costs.
Replacements are commendably sent fast, the day before I received an order I made over three weeks ago that arrived at normal speed.